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REPEAT PRESCRIPTIONS
Do not call the surgery to order your prescriptions as this blocks our telephone lines and we cannot take requests by telephone.

If you can order using the online service this would be appreciated.

EPS - Electronic Prescribing Service

This is a new service which will send your prescriptions to the pharmacy of your choice electronically.  If you wish to sign up to this service you can do so either by applying via the pharmacy of your choice or coming into the surgery to let us know which pharmacy you wish your prescriptions to go to.

In March 2017 alone we produced 11,304 prescriptions, PLEASE HELP US BY REGISTERING FOR ONLINE SERVICES.

Patients on long-term medication can order repeat prescriptions in a number of ways:

• By Hand – drop your repeat slip in at reception with the required items clearly marked.
• By Post –  send it to us with a stamped addressed envelope if you want us to post it back to you.
• Online –    (recommended) please bring in one form of photo ID to register  

Please note we do require 72 hours notice to complete prescription requests.

Please note we DO NOT accept requests by telephone or through any chemist or via email.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner, Practice Based Clinical Pharmacist or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow 72 hours for prescriptions to be processed and remember to take weekends and bank holidays into account.

PATIENT ONLINE ACCESS

APPLYING FOR PATIENT ACCESS

You are able to set up online Patient Access, this service offers you the ablility to book appointments, cancel appointments, order your repeat medication and view your medical records.

If you wish to sign up for this service, please bring into reception one form of photo ID and you will be issued with a user name and password. 

WEBSITE LINK TO PATIENT ACCESS

Once you are set up for this service you can  access the Systmone Patient Access website from the link on the repeat prescriptions page.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.35
• 12-month prepayment certificate (PPC): £108.10
• 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website

Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed.

Any problems please telephone the surgery on 01702 221622. 

Please note the phone lines are busy and there may be a wait. 

Please phone after 11.30 and choose option 4

PLEASE NOTE:- WE DO NOT ACCEPT REQUESTS OVER THE TELEPHONE unless you are housebound. 

We do not accept request through any pharmacy, chemist or email. 

Please check with your pharmacy to see if your prescription is ready before contacting the surgery as this tends to block surgery telephone lines. 

If you have not recently had a medication review you medication quantity may be reduced until the review is complete.