If you are experiencing difficulty getting through on our telephones, please be patient. We are experiencing high volumes of calls -

December 2020 we took 8388 calls
January 2021 we took 10,224 calls
February 2021 we took 11,049 calls
March 2021 we took 13,128 calls
April 2021 we took 9423 calls
May 2021 we took 8403 calls
Each call can take 10 to 20 minutes to deal with. Our reception staff and admin staff are working very hard to get through these calls.
The system will not allow you to hang on for long periods of time and will stack 10 lines only. This is to avoid people waiting. Instead of receiving the engaged tone we felt it more polite for you to receive a message explaining that we are unable to take your call at this time.
Busy times are early 8am until 9 am and 11 am to 12 am.
If you are requesting blood results please avoid these times. Phlebotomy blood tests are available to book online using the NHS app.
Please help us, be patient and avoid our busy times. We are doing our very best.
When attending the surgery please always wear a mask to protect other patients and our staff. Thank you for your co-operation.

Appointments     

diary_appointmentWe operate a computerised appointment system with just over half of the doctors’ appointments bookable on the day. The remainder can be booked in advance. 

On the Day

Same day appointments are booked through the receptionist.  Once all the appointments have been booked the Duty Doctor will assess your symptoms and if necessary allocate an appointment for our urgent/emergency 5 minutes consultation appointments. 

Please note: Contacting the surgery before 08:00 will direct you to a 'holding queue' for the out-of-hours message, you will then be disconnected.   

In this respect please do not phone before 08:00 unless you are actually ringing for the out-of-hours information.

You are welcome to come to the surgery by 08:00 on the day you would like your appointment, we will do our best to guarantee a same day appointment, which are offered on a first come first serve basis.  With this system, we are unable to offer a choice of GP or time of appointment (you will be given the first available appointment)

Afternoon appointments are bookable after 11 am.  

Why do we do this? 

We found that a number of patients would call at 8 am requiring an afternoon appointment.  All appointments for the whole day would be taken.  Some patients feeling better during this time did not cancel their appointment and we were unable to offer to other patients.  

IF YOU DON'T NEED YOUR APPOINTMENT PLEASE CANCEL IT. 

Pre-bookable

Pre-bookable appointments are available for non-urgent matters and some can be booked up to 2 weeks in advance. Please contact reception in the usual way from 10:00 to 17:00 (Monday to Friday) to book.

Online appointments

A number of online appointments are available to book with a variety of GPs.  We ask for a reason why you wish to see the GP as some procedures are undertaken by Nurses and not Doctors. 

Blood test, Blood Pressure and Flu appointments with Nurses and Health Care Assistants are now available to book online.

Please make sure you have signed up to online services.

Extended Hours

Our Wednesday late evening and Thursday early morning slots may be of benefit to working people who have difficulty making appointments during the day.

We cannot always guarantee an appointment with a doctor of your choice however if you are being treated by a doctor for a particular condition we recommend that you complete the treatment with the same doctor, wherever possible.

Appointments are for one person at ten minute intervals and for medical condition only. If you think you'll need a longer consultation please book a double appointment with one of our reception staff.  Double appointments cannot be booked online. 

Physicians Associate

We have a Physicians Associate at our practice who can help with with a number of minor ailments.  Physician Associates support doctors in the diagnosis and management of patients.  They are trained to perform a number of roles including taking medical histories, performing examinations analysing test results, and diagnosing illnesses under the direct supervision of a doctor. 

Practice Nurses

We have 5 Practice Nurses, 3 Nurses are able to prescribe medication and offer appointments for minor illnesses. - this means that you do not have to see a Doctor for any of the minor illnesses listed under clinics & services, as a prescription can easily be issued.
 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. A text reminder will be sent to mobile phones and you have the option to cancel you appointment by return texting 'cancel'  this will remove you appointment from our clinical system to save you calling the surgery.

Weekend Service 

Our surgery provides additional GP and Nurse appointments on weekday evenings - 18.30 to 20.00 and weekends - 9.00 to 15.00 

Please contact the surgery reception to book an appointment or call 01702 742102 after 18.30 weekdays and over the weekend. 

Appointments are offered from:- 

North Shoebury Surgery, Frobisher Way, Shoeburyness, Essex SS3 8UT

Queensway Surgery, 75 Queensway, Southend on Sea Essex SS1 2AB. 

To book an appointment please contact the surgery or call 01702 742102 after 18.30 or over the weekend. 

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