Telephone Consultations

The practice also offers daily doctors appointments on the telephone. It may mean that you will be told that you do not need to come and see a doctor, and will be given advice over the phone on how to treat your illness. You may be offered medication, which means the doctor will prepare a prescription for you, which will be available to collect from your nominated pharmacy. Alternatively, the doctor may decide that you will need to be seen in person. If this is the case, the doctor will book you a further appointment.

If you want to take advantage of this service, please ask for a telephone appointment from the receptionist. We must have an up-to-date telephone number for you, and in particular, the phone number or mobile number that you are calling from. If you need a call within a certain time period, the doctor will try and call during this time, however, please bear in mind that he/she will also be seeing patients in the surgery and at home during this working day.

Telephone consultations offer additional booking choice to our patients, may be more convenient for people who work, parents with young children or those who are carers to get to the surgery as well as increasing the number of medical queries that we can deal with during the working day.

The following may be suitable for telephone consultations:

- Blood test and X-ray results.

- Follow up after face to face consultation.

- Assessing your symptoms if you are not sure if you need to be seen.

- Discussion/advice concerning referral to hospital or another doctor.

We appreciate that you may not be sure what this service means for you, so if you are unsure if you are suitable for a telephone consultation, please speak to our experienced reception staff who will be able to advise you.

You will still be able to see a doctor if you wish.

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