Click e consult link for one of the following:- 

Adult Health Problems

Child Health Problems

Reviews for long term conditions, medication or contraception 

Sick notes, test results or administrative help 

Responses to requests are approx. 48 hours

Booking appointments.

We do understand that it is difficult to get through on the telephones.  If your query or medical problem can be dealt with at the pharmacy, please contact them directly. 
pharmacy first  
Pharmacies can offer a great deal of help with minor ailments and are commissioned by the NHS to provide help and guidance wherever possible to take the pressure off of practices. 
We take a large number of calls each day, this has increased in recent months. 
Each call can take 10 to 20 minutes depending on the patients requirements. Our reception staff and admin staff are working very hard to get through these calls and have been fully trained to assist you.  
We will be having a new telephone system installed soon.  This will allow you to use the call back service.  You will remain in you position in the queue.  We will automatically call you back when a receptionist becomes available.  - look out for this service, coming soon. 
Busy times are early 8am until 9 am and 11 am to 12 am.
If you are requesting blood results please avoid these times. Please also check your online record, which will show the results once reviewed by a GP.
Please help us, be patient and avoid our busy times. We are doing our very best.

Appointments online 

Appointments for blood tests and GP consultations are available to book online.  New appointments are available to book on the NHS app each day. These appointments are for discussion of one issue with the doctor. 

Blood tests are taken by our own nurses and appointments all on the first floor. Appointments downstairs are book through Swift Queue.   


diary_appointmentWe operate a computerised appointment system. Emergency appointments on the day are available.  Appointments release in stages, 1, 2, 4,5 7 and 14 days.  7 and 14 day appointments are available to book online only. If there are no appointments available you will be directed to community services or an online form to be assessed in approx 48 hours.  

On the Day

Same day appointments are booked through the receptionist.  Once all the appointments have been booked the Duty Doctor will assess your symptoms and if necessary allocate an appointment for our urgent/emergency 5 minutes consultation appointments. Otherwise you will be redirected to other community services. 

Please note: Contacting the surgery before 08:00 will direct you to a 'holding queue' for the out-of-hours.   

In this respect please do not phone before 08:00 unless you are actually ringing for the out-of-hours information.



Pre-bookable appointments are available for non-urgent matters and some can be booked up to 2 weeks in advance, available online. 

Online appointments

A number of online appointments are available to book with a variety of GPs.  We ask for a reason why you wish to see the GP, some procedures are undertaken by Nurses and not Doctors. 

Blood test, Blood Pressure and Flu appointments with Nurses and Health Care Assistants are available to book online.

Please make sure you have signed up to online services.

Extended Hours

Extended hours are offered by our Primary Care Network, who work alongside a number of surgeries in our area.


MONDAY and Wednesday 6.30 TO 8PM at Valkyrie Surgery

SATURDAY 9 AM TO 5PM at Southend Medical Centre 

Appointments can be booked by calling the number below during the times listed or via you own GP practice during normal hours 

07938 732180


If you cannot attend an appointment for any reason, please inform us as soon as possible for us to offer the appointment to someone else. A text reminder will be sent to mobile phones.

Remember, NHS 111 is available 24/7 for urgent medical advice.’

This service is not available for repeat prescriptions, medical certificates, or routine requests.  

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website