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FEELING LOW OR WORRIED ABOUT CORONAVIRUS

It is natural to feel anxious during time of uncertainty.  Every Mind Matters have compiled a list of simple things you can do to maintain your mental well being and deal with anxiety about the coronavirus (COVID-19) outbreak - www.nhs.uk/oneyou/every-mind-matters

Other Support available:

Online mental health support:

www.therapyforyou.co.uk

Samaritans: Call 116 123 free 24/7

For children and young people, free, safe and anonymous online counselling and can be accessed via Kooth - Kooth.com

Please DO NOT COME TO THE SURGERY 

Patients with flu like symptoms or colds should not attend or call Valkyrie Surgery, please self isolate until symptoms improve.  A self-certificate can be downloaded from -  https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2       for the 7 day cover.

If you have the following:

Asthma

COPD

Diabetes 

Heart Disease

and your symptoms have got worse please contact the surgery for advice.  PLEASE DO NOT COME TO THE SURGERY.

Following new guidelines from The Department of Health the booking of online appointments has been suspended.

REPEAT PRESCRIPTIONS
Do not call the surgery to order your prescriptions as this blocks our telephone lines and we cannot take requests by telephone.

If you can order using the online service this would be appreciated.

You can drop your request into the post box on the wall outside. This is emptied several times a day.

Post your request into the surgery using Royal Mail.

We will except via email for a limited period of time but this unfortunately does overload the system. With this in mind please use the NHS APP at www.nhs.uk where you can sign up using your passport or driving licence for identification.

We will only prescribe your normal allowance. We cannot issue before your prescription due date.

It would be very helpful if you could nominate a pharmacy to receive your prescriptions electronically for you to collect directly from them. Please speak to the pharmacy who can arrange this for you or write this on your next request.

Medication reviews can be delayed while we are at this critical time. However, for your own safety this does need to be done at least once per year.

Our team are working extremely hard to fulfil all request your patience is appreciated.

Wherever possible please avoid coming to the surgery and contact your pharmacy to check if prescriptions have been completed before contacting us. WE REQUIRE 72 hours notice for all repeat request.

Thank you for your help

To avoid coming into the surgery please.

SIGN UP ONLINE

NOMINATE A LOCAL PHARMACY TO ACCEPT ELECTRONIC PRESCRIPTIONS

The surgery has currently suspended all GP face to face consultation and will only be contacting patients via telephone

Nurse and Health Care Assistant appointments are being completed face to face. Non essential appointments should be cancelled for the time being.

The doctors feel it is extremely important for babies and children to continue to receive their immunisation as usual. Ladies to continue to have cervical screening.

If you have any concerns contact the surgery but please be aware that telephones may be blocked due to extremely high demand.

Thank you for your help.

MEDICAL CERTIFICATES

Please put your requests in writing and drop this into the box on the outside of the building. This is emptied several times a day.

For a limited period you can request via email.

Post your request with a stamped addressed envelope and we will complete and return to you.

DO NOT call the surgery as this will block our telephone lines.

Thank you for your patience. We are doing our very best to complete all requests. WE DO REQUIRE 72 hour notice to complete medical certificates. Please also be aware that these certificates CANNOT be post dated, however, as long as your records show your condition or sickness they can be backdated.

All routine blood tests and routine investigations are suspended for the foreseeable future. Please be advised that your GP surgery is still open for URGENT telephone consultations. Patients with symptoms are advised to use 111 online www.111.nhs.uk/service/COVID-19/ 

Due to the Coronavirus we are only able to refer patients to hospital if they have life or limb threatening condition. Do NOT contact the surgery with the expectation of an onward referral to hospital. Patients will be informed by the hospital if any changes to pre-booked appointments (via phone until April and via letter thereafter). Patients should continue to attend unless told otherwise.

Coronavirus Information

use the 111 website at 111.nhs.uk/covid-19 DO NOT CALL 111 if you have:-

  • In close contact with someone with confirmed coronavirus

Do not go to a GP surgery. 

Further information available on www.nhs.uk and under the services tab on this website.

If you have symptoms of the virus you are to self-isolate for 7days or family groups for 14 days, please read below

Drink plenty of water and use Paracetamol to control fever.  Keep windows open and limit contact from others wherever possible.

Ending self-isolation and household-isolation

If you have been symptomatic, then you may end your self-isolation after 7 days. The 7-day period starts from the day when you first became ill

If living with others, then all household members who remain well may end household-isolation after 14 days. The 14-day period starts from the day illness began in the first person to become ill. Fourteen days is the incubation period for coronavirus; people who remain well after 14 days are unlikely to be infectious.

After 7 days, if the first person to become ill feels better and no longer has a high temperature, they can return to their normal routine. If any other family members become unwell during the 14-day household-isolation period, they should follow the same advice - that is, after 7 days of their symptoms starting, if they feel better and no longer have a high temperature, they can also return to their normal routine.

Should a household member develop coronavirus symptoms late in the 14-day household-isolation period (for example, on day 13 or day 14) the isolation period does not need to be extended, but the person with the new symptoms has to stay at home for 7 days. The 14-day household-isolation period will have greatly reduced the overall amount of infection the rest of the household could pass on, and it is not necessary to re-start 14 days of isolation for the whole household. This will have provided a high level of community protection. Further isolation of members of this household will provide very little additional community protection.

At the end of the 14-day period, any family member who has not become unwell can leave household isolation.

If any ill person in the household has not had any signs of improvement and have not already sought medical advice, they should contact NHS 111 online. If your home has no internet access, you should call NHS 111.

The cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to self-isolate for more than 7 days.

We are not currently issuing certificates for self-isolation.  As soon as we have information regarding this we will post it on this website and on our Facebook site.  

ARE YOU IN OUR CATCHMENT AREA? CLICK HERE AND ENTER POSTCODE

To sign up to our online services:-

Please bring Photo ID into the surgery, passport or driving licence and we will issue you with your login details and password.

CLICK HERE FOR ONLINE SERVICES

Prescriptions are no longer accepted via email please sign up for online services.

The Valkyrie Surgery

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours and how to register,

you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Valkyrie Centre downstairs Reception                 01702 220170

(Site updated 18/05/2020)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website